At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing an end-to-end SaaS platform that runs all aspects of a home services business, including scheduling, dispatching, CRM, invoicing, payment processing, and marketing.
Our vision is to revolutionize the home services experience.
Our mission is to unlock the potential of every Pro.
The home services industry remains vast ($700b+) but relatively untouched by technology and unencumbered by a primary competitor. The 3M+ mobile businesses in home services are facing dramatic change as the world shifts from offline to online. Housecall Pro will be there to help these businesses that keep America’s homes working navigate their transition to technology adoption.
The role: Product Manager
The person we are looking for wakes up every day obsessed about their business and their product. They have experience making tough and high-impact decisions that influence the direction of their business in huge ways. They are incredibly smart, are obsessed with making the world a better place through world class customer experiences, and have instincts and life experiences that will push our already incredible product team to the next level. To sum it up...we are looking for a world-class innovator that knows how to deliver.
As product manager, you will be responsible for developing solutions and implementing requirements to drive stratospheric growth of Housecall Pro products. This includes rapidly shipping new products and working daily with our engineering, design and other stakeholders to define the right backlog, structures and frameworks to move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellent, crafted, software experiences….you will help guide us along the right path, balancing the business and customer, toward world-class results.
What you'll be doing
- Rapidly shipping customer and business value on a regular basis
- Working with engineers to iteratively build features in a way that minimizes time-to-value
- Identifying market opportunities and defining product vision and strategy
- Obsessing over customer needs and gathering product requirements
- Creating thorough specification documents for design and engineering partners that provide clarity / eliminate ambiguity
- Devising low-cost experiments to test risky assumptions
- Reporting out on results of experiments and product projects so that we can double down or pivot where it makes sense
- Working with product marketers to help devise go-to-market plans and timelines
Minimum qualifications
- 4 years of product management or related experience
- Passionate about user experience and deep customer empathy
- Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
- Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends
- Excellent problem-solving, organizational and analytical skills
Preferred qualifications
- Experience using ‘growth stack’ tools such as Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results
- Knowledge of multiple functional areas such as Engineering, UX/UI, Sales, Customer Support, Finance or Marketing; understanding of go-to-market commerce enablers (e.g. payments, loyalty, subscriptions, etc.)
Why Housecall Pro
- Housecall Pro is a mission-driven company. Our co-founder/President envisioned a software company to help service professionals like his father (a house painter), get to a better life.
- We save our service professionals time, and help them, in turn, to delight their homeowner customers.
- We are tackling the last, large market ($700b+) untouched by technology and unencumbered by a dominant competitor.
- Our goal is to build a $10 billion+ company that is a powerful brand to home service providers and consumers
- We have fun at work. Really.
- We have a N.A.P. (No Acronym Policy) so we all speak the same language.
- Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
- Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
- Equity in a growth stage startup backed by top-tier VCs
- Paid holidays and self-managed (unlimited) paid time off
Housecall Pro celebrates belonging and diversity and we are committed to creating an inclusive environment for all employees to include equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.