Housecall Pro is currently fully remote, although we are excited to introduce a hybrid work model in 2021 that will allow for a combination of both remote and in-office work. We are open to candidates in San Diego or Denver, or those planning to move there.
At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing solutions that support their paths to success. Our core SaaS software platform runs all aspects of a home services business, including scheduling, dispatching, job management, invoicing, payment processing, and marketing. Housecall Pro will be there to help these businesses that keep America’s homes working navigate the transition to technology adoption.
Housecall Pro was founded in 2013 and has raised over $50M in venture capital funding to date. With over 200 employees in the US, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021.
The role: Account Manager
As an Account Manager (internally called Customer Engagement Specialist) on our Growth Advisor team, you are a great communicator who enjoys working in a high-velocity sales environment and are extremely customer focused. You are excited at the prospect of supporting our newly enrolled customers; you have the ability to listen, understand their needs, handle objections, instill confidence, resell value and coach/train to get new customers on track to success. Your objective is to deliver a fantastic customer experience and maximize customer retention, with a focus on those customers that need a little extra help getting up and running.
Our team of entrepreneurial, enthusiastic, and client-focused team members are the "human face" of Housecall Pro, helping our service professionals to understand the value that the payments processing side of our software brings to growing their businesses.
What you’ll be doing
- Support, guide and instill confidence in customers during their first 30 days as they are implementing Housecall Pro.
- Manage and prioritize your workflow and call lists with speed and accuracy.
- Listen and understand customers’ needs; handle objections, instill confidence, and resell the value of Housecall Pro.
- Coach customers on the basics of the Housecall Pro product, by providing them with clear next steps in their onboarding process
- Quickly identify and escalate customers to applicable resolution paths, as needed.
- Understand and adapt to Housecall’s ongoing product and technology developments.
- Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills.
Qualifications
- High school diploma or equivalency required; some college a plus
- Prior experience in customer/client facing role; 6+ months of outbound sales or prospecting experience a plus but not required
- Excellent English reading, writing and verbal communication
- Reputation for being hard-working and reliable
- Professional attitude and demeanor when interacting with others
Why Housecall Pro
- Housecall Pro is a mission-driven company - Champion the Pro to Success.
- We save our home service professionals time, and help them, in turn, to delight their homeowner customers.
- We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor.
- We have fun at work. Really.
- Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
- Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
- Equity in a growth stage startup backed by top-tier VCs.
- Paid holidays and self-managed (unlimited) paid time off.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.