At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing solutions that support their paths to success. Our core SaaS software platform runs all aspects of a home services business, including scheduling, dispatching, job management, invoicing, payment processing, and marketing. Housecall Pro will be there to help these businesses that keep America’s homes working navigate the transition to technology adoption.

Housecall Pro was founded in 2013 and has raised over $50M in venture capital funding to date. With over 200 employees in the US, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021.

The role: Mid-level Product Designer

As a member of the Product Design team, you’ll wake up every day obsessed about how to help our home service providers be successful. Our team designs solutions that help our service providers grow their small businesses, gain a few hours back at the end of their busy days, and find delight in using a software system that truly meets their needs.

Specifically, as a Mid-level Product Designer, you will bring your proven research and design skills to help us drive, define and design every aspect of the customer journey for our products. You will have experience designing scalable solutions for both responsive web and native mobile applications. Your goal will be to reduce the cognitive load on our customers as they use our products by fostering confidence and delight.

You will be a part of our product design team collaborating with other designers, product managers, and engineers to validate and deliver experiences rapidly and iteratively. You should be comfortable and knowledgeable with the Material UI design framework, Apple’s Human Interface Guidelines, and the Material Design system.

Our product design team is a tight-knit group of individuals that are inspired by delivering excellent, well-crafted software experiences that positively impact our customers and drive significant business value. You will help us fulfill our vision of being the essential ingredient that empowers home services providers to be successful.

What you'll be doing:

  • Advocating for the customer’s needs while balancing the goals of the business
  • Collaborate with other designers, product managers, and engineers to implement product experiences
  • Defining and communicating good user experience and design best practices
  • Executing usability testing, competitor analysis, and discovery research
  • Creating event models, user flows, and customer journeys
  • Building UI wireframes and interactive prototypes
  • Delivering high fidelity UI designs
  • Presenting and communicating concepts and design rationale to team members and stakeholders
  • Innovating and strengthening design principles and repeatable patterns

Required qualifications

  • 3+ years’ experience with web applications and native application design
  • Ability to articulate multi-step flows through event modeling, information architecture and flow mapping
  • Amazing UX and UI design skills
  • Experience with Figma and component driven design concepts
  • Strong communication and storytelling skills
  • A customer focused approach that uses research insights and industry trends to influence designs and decision making
  • Ability to give and receive quality, constructive feedback
  • Ability to reduce complexity in product and process

Why Housecall Pro

  • Housecall Pro is a mission-driven company - Champion the Pro to Success.
  • We save our home service professionals time, and help them, in turn, to delight their homeowner customers.
  • We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor.
  • We have fun at work. Really.
  • Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
  • Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
  • Equity in a growth stage startup backed by top-tier VCs.
  • Paid holidays and self-managed (unlimited) paid time off.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.