Housecall Pro is currently fully remote, although we are excited to introduce a hybrid work model in 2021 that will allow for a combination of both remote and in-office work. We are open to candidates in Denver, or those planning to move there.
At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing solutions that support their paths to success. Our core SaaS software platform runs all aspects of a home services business, including scheduling, dispatching, job management, invoicing, payment processing, and marketing. Housecall Pro will be there to help these businesses that keep America’s homes working navigate the transition to technology adoption.
Housecall Pro was founded in 2013 and has raised over $50M in venture capital funding to date. With over 200 employees in the US, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021.
The role: Director, Sales Enablement and Training
As the Director of Sales Enablement and Training you will be an expert and coach on the sales process used at Housecall Pro. You will teach sales technique and philosophy in order to help our team do their best work every day. You will architect the next generation of training strategy including people, platform and process to support our continued growth at scale. You will build a team of dedicated coaches to support your mission to consistently shift the performance curve and help our salespeople reach their full potential. You and your team will be responsible for onboarding new Sales Development Representatives, Enrollment Specialists and Growth Advisors and designing training materials and individualized development plans across a team of more than 100 salespeople (and growing).
You will work closely with sales management to create and monitor minimum acceptable standards of performance and will partner with team leads to identify and prioritize coaching opportunities. Your goals will be anchored around ramp-time for new hires as well as performance of each training cohort.
What you’ll be doing
- Creating and building upon existing training and performance management systems to shift the average performance up and to the right
- Hiring and managing a team of dedicated sales coaches to support your mission
- Managing the onboarding and training process for new hires over a 60 day period
- Identifying and prioritizing team-wide and individual training opportunities that provide the greatest ROI
- Creation and maintenance of a data-driven measurement process highlighting progress on key deliverables and individual progression
Qualifications
- Bachelor's degree
- Have a strong background in sales, training, sales enablement, and project management in a high-growth environment
- Previous experience building programs for training and coaching teams of 100+ salespeople
- Experience hiring for training and coaching roles
- Experience with evaluating and implementing learning management systems
- Proven leadership skills
- High emotional intelligence and empathy for our customer
- Experience creating, analyzing and presenting chort-level performance data across fron-tline, management and executive stakeholders
- Strong organizational and presentation skills
Why Housecall Pro
- Housecall Pro is a mission-driven company - Champion the Pro to Success.
- We save our home service professionals time, and help them, in turn, to delight their homeowner customers.
- We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor.
- We have fun at work. Really.
- Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
- Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
- Equity in a growth stage startup backed by top-tier VCs.
- Paid holidays and self-managed (unlimited) paid time off.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.