Housecall Pro is currently fully remote, although we are excited to introduce a hybrid work model in 2021 that will allow for a combination of both remote and in-office work. We are open to candidates in San Diego or Denver, or those planning to move there.
At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing solutions that support their paths to success. Our core SaaS software platform runs all aspects of a home services business, including scheduling, dispatching, job management, invoicing, payment processing, and marketing. Housecall Pro will be there to help these businesses that keep America’s homes working navigate the transition to technology adoption.
Housecall Pro was founded in 2013 and has raised over $50M in venture capital funding to date. With over 200 employees in the US, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021.
The role: Fintech Support Specialist
Every day, thousands of home service professionals rely on Housecall Pro’s integrated payments solutions to get paid quickly and easily. As a Fintech Support Specialist you will be the external voice to our Pros on all matters payments-related. This includes supporting investigations into high-risk payment transactions, troubleshooting technical errors, and providing best-practices on safely accepting and growing their use of payments. As a direct connection to our Pros, you will also be responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.
The person we are looking for is a great communicator who is as comfortable shooting the breeze as they are engaging in difficult conversations. They listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. They thrive on a fast pace, can juggle multiple priorities, and work collaboratively in a team environment.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.