At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing solutions that support their paths to success. Our core SaaS software platform runs all aspects of a home services business, including scheduling, dispatching, job management, invoicing, payment processing, and marketing. Housecall Pro will be there to help these businesses that keep America’s homes working navigate the transition to technology adoption.

Housecall Pro was founded in 2013 and has raised over $50M in venture capital funding to date. With over 200 employees in the US, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021.

The role

Every day, thousands of home service professionals rely on Housecall Pro’s integrated payment processing solutions to get paid quickly and easily. As a Risk Analyst you will be responsible for protecting Housecall Pro from financial losses, while ensuring an appropriate balance between risk and customer experience. This includes reviewing high-risk payment transactions; identifying fraudulent activity; developing insights that improve our loss mitigation strategies; and staying informed of the latest fraud trends affecting the payment card industry.

The person we are looking for is analytical, detail-oriented, and comfortable making high-impact decisions under pressure. They wake up everyday ready to investigate and they thrive on being on the front-line of protecting our company and customers from real and potential threats. They are capable of processing large amounts of information quickly, communicating clearly and effectively, and working collaboratively in a team environment.

What you’ll be doing

  • Review, identify, and investigate high-risk payment transactions
  • Conduct analysis on merchants and transaction activity to make data-driven decisions regarding risk and creditworthiness
  • Evaluate new accounts and determine their eligibility to utilize our payment processing solutions
  • Handle end-to-end management and documentation of cases
  • Stay current with credit card fraud trends and communicate them effectively across the company
  • Collaborate with senior risk leaders, analytics and engineering to enhance existing loss prevention strategies and identify new opportunities for improvement
  • Identify and propose improvements to internal processes that enable greater automation and efficiency in dispositioning cases

Minimum qualifications:

  • Strong written and verbal communication skills
  • Ability to make data-driven, high-impact decisions under conditions of uncertainty
  • Ability to learn quickly and on the fly
  • A problem solver, you search for the why’s

Preferred qualifications:

  • Bachelors in Accounting, Economics, or similar
  • Experience with fraud detection and prevention
  • Experience with credit underwriting
  • Cursory understanding of predictive algorithms
  • Experience with Salesforce
  • Experience with Stripe
  • SQL

Why Housecall

  • Housecall Pro is a mission-driven company - Champion the Pro to Success.
  • We save our home service professionals time, and help them, in turn, to delight their homeowner customers.
  • We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor.
  • We have fun at work. Really.
  • Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
  • Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
  • Equity in a growth stage startup backed by top-tier VCs.
  • Paid holidays and self-managed (unlimited) paid time off.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.